🌐 Return & Refund Policy
Welcome to The Google Ad Agency — South Africa’s go-to solution for digital marketing excellence. We specialize in Google Ads Management, offering tailored campaigns supported by our proprietary Social Media Marketing (SMM) cards and expert human guidance.
Before you purchase, we encourage you to read this Refund Policy to understand how our services work.
🚫 Why Refunds Are Generally Not Possible
Our services combine advanced digital products with on-the-ground execution by our Google Ads specialists. Once your campaign begins, it immediately activates several processes that make refunds extremely difficult:
Google Ads budgets are deployed to third-party platforms and cannot be retrieved or redirected once initiated.
Your account setup, targeting parameters, audience configuration, and creative strategy are developed by our team and launched in real time.
Once this digital groundwork is laid, it's largely irreversible and resource-intensive to undo.
We do not offer refunds on digital products (like SMM cards) or managed services (like Google Ads campaigns) once activation is complete.
💬 Consult Before You Commit — No Fee, No Obligation
To ensure full clarity before purchasing, The Google Ad Agency offers:
A free, no-obligation quote tailored to your needs.
Direct access to our support team for questions about your package, ad goals, or expected results.
Honest consultation to guide your decisions before making any payment.
If you’re unsure about what best fits your needs, we’ll help you decide before any commitment.
📦 Digital Products & Campaigns Are Non-Returnable
Due to the nature of digital fulfillment and customized ad setups:
All packages are considered non-returnable once fulfilled electronically or activated on platforms like Google, Meta, or TikTok.
Our offerings include non-physical assets and specialist-driven services that are unique to each client and cannot be re-used or resold.
You are purchasing access to a team, strategy, and platform deployment—not a tangible item that can be repackaged or retrieved.
🔍 Transparency Is Our Priority
We’re not just another digital agency—we’re your partner in growth. That means being upfront about what we can and can’t do.
By purchasing from The Google Ad Agency, you agree that:
You’ve reviewed your package or campaign setup.
You’ve had the opportunity to consult with our team before payment.
You understand the nature of digital advertising and the non-refundable nature of your activation.
Our goal is not just to provide marketing—but to build trust. If you ever need clarity, advice, or help choosing a product, we’re here for you.
